Please provide the gift card number and the time at which you first attempted to make a purchase with this gift card. Have more questions? Submit a request. Further information. Our third-party Gift Card providers system occasionally experiences temp

<header class="article-header"><div class="article-content"><div class="article-body"><h2 id="if-your-card-is-now-showing-as-having-no-funds-available-please-submit-a-request-for-our-customer-service-team-to-assist-you-with-reloading-the-funds-onto-your-card">If your card is now showing as having no funds available, please <a href="https://ninewest.gorgias.help/en-US/contact">Submit a request</a> for our customer service team to assist you with reloading the funds onto your card.&#xA0;</h2>Please provide the gift card number and the time at which you first attempted to make a purchase with this gift card.&#xA0;&#xA0;Have more questions? <a href="https://ninewest.gorgias.help/en-US/contact" style="background-color: #ffffff;">Submit a request</a>Further informationOur third-party Gift Card providers system occasionally experiences temporary network issues when processing Gift Card payments.This results in a pre-authorisation (also known as a pre-auth) being placed on your Gift Card.Your Gift Card balance is not lost and is usually restored within an hour.&#xA0;Sometimes our third-party Gift Card systems provider, GiveX, experiences temporary network issues when processing Gift Card payments.<h2 id="what-is-a-pre-auth">What is a Pre-Auth?</h2>Similar to when you stay a hotel or hire a car, a pre-authorisation (also known as a pre-auth) is when an amount on a card is put on hold for a temporary period.This pre-auth should only last during Checkout. Unfortunately, when GiveX experiences temporary network issues, this temporary hold is not automatically reversed by their systems and we need to manually clear the pre-authorisation.&#xA0;</div></div></header>

Order not processed but my Gift Card balance reduced

Yes, you can purchase an e-gift card using this link. E-gift cards are sent to set recipient via email, once order payment has been confirmed. Please allow a couple of hours for your order to be processed and e-gift car to be emailed. If any issues w

<h2 id="isPasted">CAN I PURCHASE A GIFT CARD ONLINE?</h2>Yes, you can purchase an e-gift card using this <a href="https://www.ninewest.com.au/products/gift-card" style=" text-decoration: inherit;">link</a>. E-gift cards are sent to set recipient via email, once order payment has been confirmed. Please allow a couple of hours for your order to be processed and e-gift car to be emailed. If any issues with the email delivery of your e-gift card, or if you have any questions regarding your order, please <a href="https://www.ninewest.com.au/contact" style=" text-decoration: inherit;"><code>contact us</code></a>Please note, gift card orders cannot be cancelled after order is placed. CAN I PURCHASE A GIFT CARD IN-STORES?Yes, at Nine West Concept stores, customer can purchase our physical gift cards, at your choice of value denomination. To locate your nearest concept store please use our <a href="https://www.ninewest.com.au/stores" style=" text-decoration: inherit;">Store Locator</a>. CAN I REDEEM A GIFT CARD ONLINE?Yes, e-gift cards and physical gift cards can be redeemed on purchases on our website at the checkout stage. Physical gift cards can also be used at any Nine West Australia concept store location. To locate your nearest concept store please use our&#xA0;<a href="https://www.ninewest.com.au/stores" style=" text-decoration: inherit;">Store Locator</a>. Gift cards cannot be purchased or redeemed in Nine West Australia concession stores in MYER and David Jones, or at online marketplaces such as The Iconic. New Zealand based customers who hold a valid NZ gift card, please contact our Customer Service team <a href="https://www.ninewest.com.au/contact" style=" text-decoration: inherit;">here</a>. WHAT IF I LOSE MY GIFT CARD?Please treat your Gift Card as cash, as lost, stolen or damaged cards cannot be replaced or refunded. CAN I TOP-UP A GIFT CARD?No, a Gift Card can only be redeemed or partly redeemed until the balance is zero.<h2 id="can-i-return-an-item-purchased-with-a-gift-card">CAN I RETURN AN ITEM PURCHASED WITH A GIFT CARD?</h2>All returns need to meet the requirements of the Nine West return policy. If an item purchased with a Gift Card is valid to be returned, a new gift card will be issued.<h2 id="how-long-is-my-gift-card-valid-for">HOW LONG IS MY GIFT CARD VALID FOR?</h2>Gift cards issued after March 31st, 2018 are valid for three years from date of issue (featured on the Gift Voucher). For further queries regarding gift card expiry please contact our customer service team, for contact details please visit our help page.HOW DO I CHECK THE BALANCE OF MY GIFT CARD?You can check the balance of your Gift Card here:<a href="https://www.ninewest.com.au/products/gift-card" style=" text-decoration: none;" target="_blank">&#xA0;check your balance</a>View your gift card balance by clicking the link above, and scrolling down to the &quot;Products Details&quot; section of the page.Enter your Gift Card number which can be found below the bar-code and your 4-Digit PIN, to see your E-Gift card balance and expiry date.Please keep your Gift Card details safe, as we are unable to replace or reissue if misplaced.Please do not use the online checkout to view your Gift Card balance. If you do apply your Gift Card at checkout, and then no longer wish to proceed with your purchase, please ensure that you remove the code from checkout.

Gift Cards

If you have found that your card is showing as inactive and the card is within the expiry date, we would advise submitting an enquiry so that the Customer Service team can help assist you with this matter. Submit a request. We understand in most case

<header class="article-header"><div class="article-content"><div class="article-body"><h2 id="have-youchecked-your-gift-card-balance-online">Have you&#xA0;<a href="https://www.ninewest.com.au/products/gift-card">checked your gift card balance online?</a></h2>If you have found that your card is showing as inactive and the card is within the expiry date, we would advise submitting an enquiry so that the Customer Service team can help assist you with this matter. <a href="https://ninewest.gorgias.help/en-US/contact">Submit a request</a>We understand in most cases the Gift Card would likely be a gift, however, we will require the following information with your enquiry in order to resolve the matter for you:<ol><li style="font-size: 14px;">The Gift Card Number</li><li style="font-size: 14px;">The date (or month) the Gift Card was purchased?</li><li style="font-size: 14px;">The amount the gift card is for.</li></ol>Have you visited a store and found the value of the gift card was not loaded properly when the gift card was initially purchased?&#xA0;If you have attempted making a purchase with your NINE WEST gift card in one of our stores, but have been informed there is no amount loaded onto the card, then you (or the store on your behalf) will have to contact Customer Service.&#xA0;We understand in most cases the Gift Card would likely be a gift, however, we will require the following information with your enquiry in order to resolve the matter for you:<ol><li style="font-size: 14px;">The Gift Card Number</li><li style="font-size: 14px;">Which store was the Gift Card purchased from?</li><li style="font-size: 14px;">The date (or month) the Gift Card was purchased?</li><li style="font-size: 14px;">What method of payment was used to purchase?</li><li style="font-size: 14px;">If possible the proof of purchase i.e. receipt.&#xA0;</li></ol>If the Gift Card was purchased from another retailer, please get in touch with the retailer to resolve the issue. If you are unsure, you can contact our Customer Service Team with your Gift Card number and they will be able to check for you.</div></div></header>

Issues redeeming my gift card

Any unused balance remaining on a Gift Card upon expiry shall be forfeited and will not be refunded or credited to you. Please visit Gift Card Terms & Conditions.

<section class="article-info"><div class="article-content"><div class="article-body">Gift Cards are valid for a term of 3 years from the date of purchase.Any unused balance remaining on a Gift Card upon expiry shall be forfeited and will not be refunded or credited to you.Please visit <a href="https://www.ninewest.com.au/pages/gift-card-help">Gift Card Terms &amp; Conditions</a>.</div><div class="article-attachments">&#xA0;</div></div></section><footer><div class="article-footer">Have more questions?&#xA0;<a href="https://ninewest.gorgias.help/en-US/contact">Submit a request</a></div></footer>

What can I do if my Gift Card has expired?

The Gift Card should be kept safe at all times and stored with the same care and attention as cash. NINE WEST shall not be responsible to you for any damage to, unauthorised use of, loss or theft of, a Gift Card. Please visit our Gift Card Terms & Co

<section class="article-info"><div class="article-content"><div class="article-body">The Gift Card should be kept safe at all times and stored with the same care and attention as cash. NINE WEST shall not be responsible to you for any damage to, unauthorised use of, loss or theft of, a Gift Card.&#xA0;Please visit our <a href="https://www.ninewest.com.au/pages/gift-card-help">Gift Card Terms &amp; Conditions</a>.&#xA0;</div></div></section><footer><div class="article-footer"> </div></footer>

How do I replace a lost Gift Card?

You can check the balance of an existing gift card by visiting our gift card page, scrolling to the end of the page and entering your Gift Card number and PIN. Have more questions? Submit a request

You can check the balance of an existing gift card by visiting our <a href="https://www.ninewest.com.au/products/gift-card" rel="noopener noreferrer" target="_blank">gift card page</a>, scrolling to the end of the page and entering your Gift Card number and PIN.Have more questions?&#xA0;<a href="https://ninewest.gorgias.help/en-US/contact">Submit a request</a>

Gift Cards

Order not processed but my Gift Card balance reduced

Gift Cards

Issues redeeming my gift card

What can I do if my Gift Card has expired?

How do I replace a lost Gift Card?

How do I check the balance of my Gift Card?