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You can check the balance of an existing gift card by visiting our <a href="https://www.ninewest.com.au/products/gift-card" rel="noopener noreferrer" target="_blank">gift card page</a>, scrolling to the end of the page and entering your Gift Card number and PIN.Have more questions?&#xA0;<a href="https://ninewest.gorgias.help/en-US/contact">Submit a request</a>

You can check the balance of an existing gift card by visiting our gift card page, scrolling to the end of the page and entering your Gift Card number and PIN. Have more questions? Submit a request

How do I check the balance of my Gift Card?

Gift Cards

Do I have a FULL PRICE, SALE or OUTLET product?

How can I find a size guide?

Will you be restocking a product?

I'm looking for a product - Where can I find it?

Product Questions

Do I need to register with NINE WEST before I can order online?

How do I shop at NINE WEST Online?

What payment options are available at NINE WEST Online?

How can I update my NINE WEST Online account details?

Are products reserved when adding them to my Bag?

Why have I received a fraud verification email?

Can I change / cancel my order?

Was my order successfully processed?

Do you offer Click and Collect?

Can I order from outside of Australia and New Zealand?

I didn't receive my online order confirmation email?

Shopping Online

My order was damaged in transit, how can I resolve this?

Return Options and How to Return

Return a Faulty Product

Return an Outlet Product Purchase

Return an Online Afterpay or Zip Purchase

Return an Online PayPal Purchase

Return an Online Credit Card or Gift Card Purchase

Can I return products from multiple Online orders in one return?

Product Returns

Returning a NINE WEST product purchased at MYER

Returning a NINE WEST product purchased at David Jones

I've lost my store receipt - Can I get a copy?

How can I use a Store Credit Voucher at NINE WEST Online?

Shop In-Store

Promotion Terms

Afflilates

Marketing, PR, blogger and influencer enquiries

I've forgotten my NINE WEST online password

Who do I contact if I have technical issues with NINE WEST Online?

My order is a gift, can I have a gift receipt included?

What is the phone number for NINE WEST?

General

Order not processed but my Gift Card balance reduced

Issues redeeming my gift card

What can I do if my Gift Card has expired?

How do I replace a lost Gift Card?

Shipping to New Zealand

My delivery is delayed, how can I resolve this?

How can I track my order?

Where is my order?

I am missing part of my order

Shipping & Delivery

How do I check the balance of my Gift Card?Updated 2 months ago