Have you checked your gift card balance online?

If you have found that your card is showing as inactive and the card is within the expiry date, we would advise submitting an enquiry so that the Customer Service team can help assist you with this matter. Submit a request

We understand in most cases the Gift Card would likely be a gift, however, we will require the following information with your enquiry in order to resolve the matter for you:

  1. The Gift Card Number
  2. The date (or month) the Gift Card was purchased?
  3. The amount the gift card is for.

Have you visited a store and found the value of the gift card was not loaded properly when the gift card was initially purchased? 

If you have attempted making a purchase with your NINE WEST gift card in one of our stores, but have been informed there is no amount loaded onto the card, then you (or the store on your behalf) will have to contact Customer Service. 

We understand in most cases the Gift Card would likely be a gift, however, we will require the following information with your enquiry in order to resolve the matter for you:

  1. The Gift Card Number
  2. Which store was the Gift Card purchased from?
  3. The date (or month) the Gift Card was purchased?
  4. What method of payment was used to purchase?
  5. If possible the proof of purchase i.e. receipt. 

If the Gift Card was purchased from another retailer, please get in touch with the retailer to resolve the issue. If you are unsure, you can contact our Customer Service Team with your Gift Card number and they will be able to check for you.