Please visit our Promotions Terms & Conditions page to review details on all our promotional activities. If you can't find the information you are after, or would like to report an issue please get in touch with us

<p><span style="font-size: 14px;">Please visit our <a href="https://www.ninewest.com.au/policies/promotions" rel="noopener noreferrer" target="_blank">Promotions Terms &amp; Conditions</a> page to review details on all our promotional activities.</span></p><p><span style="font-size: 14px;">If you can&apos;t find the information you are after, or would like to report an issue please&#xA0;</span><a href="https://ninewest.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank"><span style="font-size: 14px;">get in touch with us</span></a></p>

Promotion Terms

Established in 1978, the Nine West brand took its name from its founding address at 9 West 57th Street in New York City. With an international presence in over 78 countries, including 80 stores in Australia, Nine West is looking for like-minded partn

<p><span style="font-size: 14px;">Established in 1978, the Nine West brand took its name from its founding address at 9 West 57th Street in New York City.</span></p><p><span style="font-size: 14px;">With an international presence in over 78 countries, including 80 stores in Australia, Nine West is looking for&#xA0;like-minded partners to grow and flourish with.</span></p><p><span style="font-size: 14px;">&#xA0;Nine West works with&#xA0;<a href="https://partnership-marketing.growthops.com.au/partnership-marketing-for-publishers/" rel="noopener" target="_blank">GrowthOps</a>, Australia&apos;s premium affiliate network. If you believe our brands align, apply to join the Nine West Affiliates program! </span></p>

Afflilates

Thank you so much for your interest in NINE WEST. For all PR, Marketing, blogger and social media influencer enquiries (including collaboration requests), please email: promotions@ninewest.com.au

<header class="article-header"><p class="article-title" title="Marketing, PR, blogger and influencer enquiries"><span style="font-size: 14px;">Thank you so much for your interest in NINE WEST.&#xA0;</span></p></header><section class="article-info"><div class="article-content"><div class="article-body"><p><span style="font-size: 14px;">For all PR, Marketing, blogger and social media influencer enquiries (including collaboration requests), please email:&#xA0;<a href="mailto:promotions@ninewest.com.au" rel="noopener" target="_blank">promotions@ninewest.com.au</a>&#xA0;</span></p></div><div class="article-attachments"><span style="font-size: 14px;">&#xA0;</span></div></div></section><footer><div class="article-footer"><div class="article-more-questions"><span style="font-size: 14px;">Have more questions? </span><a href="https://ninewest.gorgias.help/en-US/contact"><span style="font-size: 14px;">Submit a request</span></a></div></div></footer>

Marketing, PR, blogger and influencer enquiries

You can easily reset your password by:. If you don't receive an email from us within an hour, please contact us as we might need to re-activate your account.

<header class="article-header"><div class="article-content"><div class="article-body"><p><span style="font-size: 14px;">You can easily reset your password by:</span></p><ul><li style="font-size: 14px;">Go to our &apos;<a href="https://www.ninewest.com.au/account/recover">Reset Password</a>&apos; page&#xA0;</li><li style="font-size: 14px;">Enter the email address associated with your NINE WEST Online account; and</li><li style="font-size: 14px;">Click the link in the password reset email to reset your password.</li></ul><p><span style="font-size: 14px;">If you don&apos;t receive an email from us within an hour, please <a href="https://ninewest.gorgias.help/en-US/contact">contact us</a> as we might need to re-activate your account.</span></p></div></div></header>

I've forgotten my NINE WEST online password

If you are experiencing any technical difficulties with the website, please Submit a request for Customer Service to assist you. We recommend taking and attaching a screenshot of what you are seeing on your screen to expedite the investigation and re

<header class="article-header"><div class="article-content"><div class="article-body"><p><span style="font-size: 14px;">If you are experiencing any technical difficulties with the website, please <a href="https://ninewest.gorgias.help/en-US/contact">Submit a request</a> for Customer Service to assist you.&#xA0;</span></p><h2 id="screenshots"><span style="font-size: 14px;"><strong>Screenshots</strong></span></h2><p><span style="font-size: 14px;">We recommend taking and attaching a screenshot of what you are seeing on your screen to expedite the investigation and resolution of any technical issues.</span></p><p><span style="font-size: 14px;">Instructions to take a screenshot are available at:</span></p><ul><li style="font-size: 14px;"><a href="https://support.apple.com/en-au/HT200289" rel="noopener" target="_blank">Apple iPhone and iPad -&#xA0;How to take a screenshot</a></li><li style="font-size: 14px;"><a href="https://support.apple.com/en-au/HT201361" rel="noopener" target="_blank">Apple Mac Computers -&#xA0;How to take a screenshot</a></li><li style="font-size: 14px;"><a href="https://support.microsoft.com/en-au/help/13776/windows-use-snipping-tool-to-capture-screenshots" rel="noopener" target="_blank">Windows Computers - Use Snipping Tool to capture screenshots</a></li></ul><h2 id="additional-troubleshooting-steps"><span style="font-size: 14px;"><strong>Additional Troubleshooting Steps</strong></span></h2><p><span style="font-size: 14px;">We also recommend the following troubleshooting steps:</span></p><ul><li style="font-size: 14px;"><a href="https://updatemybrowser.org/" rel="noopener" target="_blank">Check that you are using the latest version of your web browser software</a>;</li><li style="font-size: 14px;"><a href="https://www.wikihow.com/Clear-Your-Browser%27s-Cookies" rel="noopener" target="_blank">Clear your web browser cookies</a>;</li><li style="font-size: 14px;"><a href="http://www.refreshyourcache.com/en/home/" rel="noopener" target="_blank">Clear your web browser cache</a>;</li><li style="font-size: 14px;">Try an alternate payment method; and</li><li style="font-size: 14px;">Try an alternate computer/device web browser.</li></ul></div><div class="article-attachments"><br></div></div></header>

Who do I contact if I have technical issues with NINE WEST Online?

Unfortunately, it is not presently possible for Online purchases to be dispatched without a tax invoice (for proof of purchase) or with a gift message/gift wrap option at this time. We are working to introduce this functionality in the near future.

<header class="article-header"><span style="font-size: 14px;"></span><div class="article-content"><div class="article-body"><p><span style="font-size: 14px;">Unfortunately, it is not presently possible for Online purchases to&#xA0;be dispatched without a tax invoice (for proof of purchase) or with a gift message/gift wrap option at this time. We are working to introduce this functionality in the near future.</span></p></div><div class="article-attachments"><span style="font-size: 14px;">&#xA0;</span></div></div></header><footer><div class="article-footer"><div class="article-more-questions"><span style="font-size: 14px;">Have more questions?&#xA0;</span><a href="https://ninewest.gorgias.help/en-US/contact"><span style="font-size: 14px;">Submit a request</span></a></div></div></footer>

My order is a gift, can I have a gift receipt included?

Find your nearest store's contact information and trading hours using our Store Locator. We're here to help Monday to Friday from 8am to 3pm AEST (except public holidays). 1800 099 378. 1800 934 143. Alternatively, we would encourage you to submit an

<h2 id="h_01HSA7WNGAM2XJBFP55RK0278Y"><span class="wysiwyg-color-black" style="color: rgb(0, 0, 0); font-size: 14px;"><strong>Your nearest NINE WEST Store</strong></span></h2><p><span class="wysiwyg-color-black" style="color: rgb(0, 0, 0); font-size: 14px;">Find your nearest store&apos;s contact information and trading hours using our&#xA0;</span><span class="wysiwyg-color-black" style="color: rgb(44, 130, 201); font-size: 14px;"><a href="https://www.ninewest.com.au/stores" rel="noopener noreferrer" target="_blank"><u><strong>Store Locator</strong></u></a><strong><u>.</u></strong></span></p><h2 id="h_01HSA7WNGACNNAMW6H6115C119"><span class="wysiwyg-color-black" style="color: rgb(0, 0, 0); font-size: 14px;"><strong>Customer Service</strong></span></h2><p><span class="wysiwyg-color-black" style="color: rgb(0, 0, 0); font-size: 14px;">We&apos;re here to help Monday to Friday from 8am to 3pm AEST (except public holidays).</span></p><table class="wysiwyg-text-align-center" width="363"><tbody><tr style="height: 21px;"><td class="wysiwyg-text-align-center" style="height: 21px;"><span class="wysiwyg-color-black" style="color: rgb(0, 0, 0); font-size: 14px;"><strong>Country</strong></span></td><td class="wysiwyg-text-align-center" style="height: 21px;"><span class="wysiwyg-color-black" style="color: rgb(0, 0, 0); font-size: 14px;"><strong>Phone Number</strong></span></td></tr><tr style="height: 32.3438px;"><td style="height: 32.3438px;"><span class="wysiwyg-color-black" style="color: rgb(0, 0, 0); font-size: 14px;"><strong>Australia</strong></span></td><td class="wysiwyg-text-align-center" style="height: 32.3438px;"><p><span class="wysiwyg-color-black" style="color: rgb(0, 0, 0); font-size: 14px;"><a>1800 099 378</a></span></p><p><span class="wysiwyg-color-black" style="color: rgb(0, 0, 0); font-size: 14px;"><a>1800 934 143</a></span></p></td></tr></tbody></table><p class="wysiwyg-text-align-center"><span class="wysiwyg-color-black" style="color: rgb(0, 0, 0); font-size: 14px;">&#xA0;</span></p><p class="wysiwyg-text-align-left"><span class="wysiwyg-color-black" style="color: rgb(0, 0, 0); font-size: 14px;">Alternatively, we would encourage you to <a href="https://ninewest.gorgias.help/en-US/contact" rel="noopener noreferrer" target="_blank"><strong>submit an enquiry</strong></a> for the quickest response.&#xA0;</span></p>

General