SHOES

NEW IN

GIFT CARD

SALE

ACCESSORIES

Nine West

<header class="article-header"><div class="article-content"><div class="article-body"><p><span style="font-size: 14px;">You can easily reset your password by:</span></p><ul><li style="font-size: 14px;">Go to our &apos;<a href="https://www.ninewest.com.au/account/recover">Reset Password</a>&apos; page&#xA0;</li><li style="font-size: 14px;">Enter the email address associated with your NINE WEST Online account; and</li><li style="font-size: 14px;">Click the link in the password reset email to reset your password.</li></ul><p><span style="font-size: 14px;">If you don&apos;t receive an email from us within an hour, please <a href="https://ninewest.gorgias.help/en-US/contact">contact us</a> as we might need to re-activate your account.</span></p></div></div></header>

You can easily reset your password by:. If you don't receive an email from us within an hour, please contact us as we might need to re-activate your account.

I've forgotten my NINE WEST online password

General

Do I have a FULL PRICE, SALE or OUTLET product?

How can I find a size guide?

Will you be restocking a product?

I'm looking for a product - Where can I find it?

Product Questions

Do I need to register with NINE WEST before I can order online?

How do I shop at NINE WEST Online?

What payment options are available at NINE WEST Online?

How can I update my NINE WEST Online account details?

Are products reserved when adding them to my Bag?

Why have I received a fraud verification email?

Can I change / cancel my order?

Was my order successfully processed?

Do you offer Click and Collect?

Can I order from outside of Australia and New Zealand?

I didn't receive my online order confirmation email?

Shopping Online

My order was damaged in transit, how can I resolve this?

Return Options and How to Return

Return a Faulty Product

Return an Outlet Product Purchase

Return an Online Afterpay, Openpay & Zip Purchase

Return an Online PayPal Purchase

Return an Online Credit Card or Gift Card Purchase

Can I return products from multiple Online orders in one return?

Product Returns

Returning a NINE WEST product purchased at MYER

Returning a NINE WEST product purchased at David Jones

I've lost my store receipt - Can I get a copy?

How can I use a Store Credit Voucher at NINE WEST Online?

Shop In-Store

Promotion Terms

Afflilates

Marketing, PR, blogger and influencer enquiries

Who do I contact if I have technical issues with NINE WEST Online?

My order is a gift, can I have a gift receipt included?

What is the phone number for NINE WEST?

Order not processed but my Gift Card balance reduced

Gift Cards

Issues redeeming my gift card

What can I do if my Gift Card has expired?

How do I replace a lost Gift Card?

How do I check the balance of my Gift Card?

Shipping to New Zealand

My delivery is delayed, how can I resolve this?

How can I track my order?

Where is my order?

I am missing part of my order

Shipping & Delivery

I've forgotten my NINE WEST online passwordUpdated a year ago