Shopping Online

NINE WEST Online Information

Do I need to register with NINE WEST before I can order online?

You can use Guest Checkout to order without registering an account. You can also register an account with NINE WEST Online to store your contact, delivery and payment information ready for your next purchase. You can also view your Online order histo

How do I shop at NINE WEST Online?

Please visit NINE WEST Online. Online Shopping Instructions. PLEASE NOTE:. After placing an order, we are not able to make any changes / adjustment to it. For more information regarding changes and cancellation request, please contact us.

What payment options are available at NINE WEST Online?

NINE WEST Online securely accepts Credit Cards (American Express, MasterCard and Visa), Gift Cards (including eGift Cards) PayPal, Afterpay and Zip. Please note:

How can I update my NINE WEST Online account details?

Sign In to your customer account Use the “My Account” links to update your email address, payment information and delivery addresses. Have more questions? Submit a request

Are products reserved when adding them to my Bag?

Products added to "My Bag" (also known as a Cart) on NINE WEST Online are not reserved. To secure your items, complete your order as soon as possible.

Why have I received a fraud verification email?

All NINE WEST online orders are reviewed for fraud and suspicious activity. If you are a first-time customer to NINE WEST Online or your payment has been identified by our payment partners as a potentially suspicious order, you will receive an email

Can I change / cancel my order?

NINE WEST Online is unable to change, cancel or redirect your order once made. This includes if you would like to add / replace / swap / remove a product from an order you have already successfully placed. Please read our Returns Policy for informati

Was my order successfully processed?

Attempted to place an order, but you're not sure if it was successful?. Do you have an account with NINE WEST?. If yes, you can log into your account and check your Order History. Here you can see if the order was placed successfully. If you think yo

Do you offer Click and Collect?

No. We do not offer a Click and Collect service at this time.

Can I order from outside of Australia and New Zealand?

Unfortunately, NINEWEST.com.au deliver only within Australia and New Zealand. Have more questions? Submit a request

I didn't receive my online order confirmation email?

You should receive an Online Order Confirmation email within 15 minutes of placing your order. If you did not receive your Online Order Confirmation email, please:. *Please note: confirmation emails will be sent to the email address associated with y