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<header class="article-header"><div class="article-content"><div class="article-body"><ul><li><a href="https://www.ninewest.com.au/account/login" rel="noopener noreferrer" target="_blank">Sign In</a> to your customer account&#xA0;</li><li>Use the &#x201C;My Account&#x201D; links to update your email address, payment information and delivery addresses.</li></ul></div><div class="article-attachments">&#xA0;</div></div></header><footer><div class="article-footer"><div class="article-more-questions">Have more questions? <a href="https://ninewest.gorgias.help/en-US/contact">Submit a request</a></div></div></footer>

Sign In to your customer account Use the “My Account” links to update your email address, payment information and delivery addresses. Have more questions? Submit a request

How can I update my NINE WEST Online account details?

Shopping Online

Do I have a FULL PRICE, SALE or OUTLET product?

How can I find a size guide?

Will you be restocking a product?

I'm looking for a product - Where can I find it?

Product Questions

Do I need to register with NINE WEST before I can order online?

How do I shop at NINE WEST Online?

What payment options are available at NINE WEST Online?

Are products reserved when adding them to my Bag?

Why have I received a fraud verification email?

Can I change / cancel my order?

Was my order successfully processed?

Do you offer Click and Collect?

Can I order from outside of Australia and New Zealand?

I didn't receive my online order confirmation email?

My order was damaged in transit, how can I resolve this?

Return Options and How to Return

Return a Faulty Product

Return an Outlet Product Purchase

Return an Online Afterpay or Zip Purchase

Return an Online PayPal Purchase

Return an Online Credit Card or Gift Card Purchase

Can I return products from multiple Online orders in one return?

Product Returns

Returning a NINE WEST product purchased at MYER

Returning a NINE WEST product purchased at David Jones

I've lost my store receipt - Can I get a copy?

How can I use a Store Credit Voucher at NINE WEST Online?

Shop In-Store

Promotion Terms

Afflilates

Marketing, PR, blogger and influencer enquiries

I've forgotten my NINE WEST online password

Who do I contact if I have technical issues with NINE WEST Online?

My order is a gift, can I have a gift receipt included?

What is the phone number for NINE WEST?

General

Order not processed but my Gift Card balance reduced

Gift Cards

Issues redeeming my gift card

What can I do if my Gift Card has expired?

How do I replace a lost Gift Card?

How do I check the balance of my Gift Card?

Shipping to New Zealand

My delivery is delayed, how can I resolve this?

How can I track my order?

Where is my order?

I am missing part of my order

Shipping & Delivery

How can I update my NINE WEST Online account details?Updated 2 months ago