Goods ordered online will be delivered to New Zealand within approximately 10-15 postal working days and will incur a AU$29.95 postage and handling charge. Before placing an order, we encourage customers to use the NZ Customs Duty Estmator to avoid u
If you have not yet received your NINE WEST Online order (within 10 business days), please contact Customer Service and we will request an investigation with the responsible Delivery Service. Submit a request so that our customer service team can act
NINE WEST Online orders are usually dispatched within 2-3 business days. Once your order is dispatched, we will send you an email with your Tracking Number so that you can follow the progress of your delivery. Please check your email Spam/Junk folder
Please note: deliveries can take 5-7 business days. Once you have placed your order you should receive a confirmation email within 15 minutes. If you have not received this please see: I didn't receive my Online Order Confirmation Email?. The next st
If you believe you have not received your full order, please contact our Customer Service team via Report a shipping issue.