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<header class="article-header"><p class="article-title" title="How can I track my order?"><span style="font-size: 14px;">NINE WEST Online orders are usually dispatched within 2-3 business days.</span></p></header><section class="article-info"><div class="article-content"><div class="article-body"><p><span style="font-size: 14px;">Once your order is dispatched, we will send you an email with your Tracking Number so that you can follow the progress of your delivery.</span></p><p><span style="font-size: 14px;">Please check your email Spam/Junk folder.</span></p><p><span style="font-size: 14px;">Please note, if you have paid with PayPal your confirmation email will&#xA0;be sent to the email address used to log into your PayPal account.&#xA0;</span></p><p><span style="font-size: 14px;">You can also track your order using the below Delivery Service links:</span></p><div><table class="track-table" style="height: 104px;" width="508"><thead><tr class="delivery-firstrow"><th class="wysiwyg-text-align-center" style="width: 121px;"><span style="font-size: 14px;">Destination</span></th><th class="wysiwyg-text-align-center" style="width: 238px;"><span style="font-size: 14px;">Delivery Service Tracking</span></th><th class="wysiwyg-text-align-center" style="width: 139px;"><span style="font-size: 14px;">Phone Number</span></th></tr></thead><tbody><tr><td class="wysiwyg-text-align-center" style="width: 121px;"><span style="font-size: 14px;"><strong>Australia</strong></span></td><td class="wysiwyg-text-align-center" style="width: 238px;"><span style="font-size: 14px;"><a href="https://auspost.com.au/mypost/track/#/search" rel="noopener" target="_blank">Australia Post</a></span></td><td class="wysiwyg-text-align-center" style="width: 139px;"><span style="font-size: 14px;"><a rel="noopener" target="_blank">13 11 18</a></span></td></tr><tr><td class="wysiwyg-text-align-center" style="width: 121px;"><span style="font-size: 14px;"><strong>New Zealand</strong></span></td><td class="wysiwyg-text-align-center" style="width: 238px;"><span style="font-size: 14px;"><a href="http://www.dhl.com.au/en/express/tracking.html" rel="noopener" target="_blank">DHL</a></span></td><td class="wysiwyg-text-align-center" style="width: 139px;"><span style="font-size: 14px;">+617 3837 7705</span></td></tr></tbody></table></div></div></div></section>

NINE WEST Online orders are usually dispatched within 2-3 business days. Once your order is dispatched, we will send you an email with your Tracking Number so that you can follow the progress of your delivery. Please check your email Spam/Junk folder

How can I track my order?

Shipping & Delivery

Do I have a FULL PRICE, SALE or OUTLET product?

How can I find a size guide?

Will you be restocking a product?

I'm looking for a product - Where can I find it?

Product Questions

Do I need to register with NINE WEST before I can order online?

How do I shop at NINE WEST Online?

What payment options are available at NINE WEST Online?

How can I update my NINE WEST Online account details?

Are products reserved when adding them to my Bag?

Why have I received a fraud verification email?

Can I change / cancel my order?

Was my order successfully processed?

Do you offer Click and Collect?

Can I order from outside of Australia and New Zealand?

I didn't receive my online order confirmation email?

Shopping Online

My order was damaged in transit, how can I resolve this?

Return Options and How to Return

Return a Faulty Product

Return an Outlet Product Purchase

Return an Online Afterpay, Openpay & Zip Purchase

Return an Online PayPal Purchase

Return an Online Credit Card or Gift Card Purchase

Can I return products from multiple Online orders in one return?

Product Returns

Returning a NINE WEST product purchased at MYER

Returning a NINE WEST product purchased at David Jones

I've lost my store receipt - Can I get a copy?

How can I use a Store Credit Voucher at NINE WEST Online?

Shop In-Store

Promotion Terms

Afflilates

Marketing, PR, blogger and influencer enquiries

I've forgotten my NINE WEST online password

Who do I contact if I have technical issues with NINE WEST Online?

My order is a gift, can I have a gift receipt included?

What is the phone number for NINE WEST?

General

Order not processed but my Gift Card balance reduced

Gift Cards

Issues redeeming my gift card

What can I do if my Gift Card has expired?

How do I replace a lost Gift Card?

How do I check the balance of my Gift Card?

Shipping to New Zealand

My delivery is delayed, how can I resolve this?

Where is my order?

I am missing part of my order

Destination	Delivery Service Tracking	Phone Number
Australia	Australia Post	13 11 18
New Zealand	DHL	+617 3837 7705

How can I track my order?Updated a year ago