<ol><li>Full Price products&#xA0;are identified by their advertisement in all non-Sale and Outlet categories on NINE WEST Online, such as <a href="https://www.ninewest.com.au/collections/shoes">Shoes</a> and <a href="https://www.ninewest.com.au/collections/accessories">Accessories</a></li><li>Sale and Outlet products&#xA0;are identified by their advertisement in the &quot;<a href="https://www.ninewest.com.au/collections/sale" rel="noopener noreferrer" target="_blank">Sale</a>&quot; categories on NINE WEST Online.</li></ol>Have more questions? <a href="https://ninewest.gorgias.help/en-US/contact">Submit a request</a>

Do I have a FULL PRICE, SALE or OUTLET product?

You can get the right size and fit by reviewing our size guides here. Please contact us if you have any questions or feedback to improve our Size Guides.

You can get the right size and fit by reviewing our size guides <a href="https://www.ninewest.com.au/pages/size-guide" rel="noopener noreferrer" target="_blank">here.</a>Please <a href="https://ninewest.gorgias.help/en-US/contact">contact us</a> if you have any questions or feedback to improve our Size Guides.

How can I find a size guide?

Almost all NINE WEST styles are a limited run "one-time" production for the month of their release only and not restocked. Limited availability of some older styles may be found under online sale or at an outlet store. See also: I'm looking for a pro

Almost all NINE WEST styles are a limited run &quot;one-time&quot; production for the month of their release only and not restocked.Limited availability of some older styles may be found under online sale or at an outlet store. See also: <a href="https://ninewest.gorgias.help/en-US#article-539969">I&apos;m looking for a product - Where can I find it?</a>If your size is sold-out online, you can signup to receive an email update if the size is restocked, or you can use our &apos;find in store&apos; tool to check availability in stores.&#xA0;

Will you be restocking a product?

You can use our search function to look for items referencing their name, colour, style number or category. Please Submit a request, and we'll do our best to assist you. Information that will assist us to assist you:. NINE WEST Customer Service does

<h2 id="online">Online</h2>You can use our search function to look for items referencing their name, colour, style number or category.<h2 id="concept-and-outlet-stores">Concept and Outlet Stores</h2><h3 id="you-can-check-if-a-product-is-available-at-your-local-nine-west-store-using-our-website-simply-find-the-product-using-the-search-bar-and-do-the-following">You can check if a product is available at your local Nine West store, using our website. Simply, find the product using the search bar and do the following:&#xA0;</h3><ol><li style="font-size: 14px;">Click on the Product to see the details;</li><li style="font-size: 14px;">Select your preferred Colour and/or Size;</li><li style="font-size: 14px;">Click the &quot;Find in Store&quot; button; and</li><li style="font-size: 14px;">Enter your State and Postcode to check store stock availability near you.</li></ol><h3 id="if-you-cant-find-the-product-on-the-nine-west-website">If you can&apos;t find the product on the NINE WEST website</h3>Please <a href="https://ninewest.gorgias.help/en-US/contact">Submit a request</a>, and we&apos;ll do our best to assist you.Information that will assist us to assist you:<ul><li style="font-size: 14px;">The Product Name or Style Number</li><li style="font-size: 14px;">Where you&apos;ve seen the product. For example, sharing a photo or link to a social media post or webpage featuring the product.</li><li style="font-size: 14px;">Any other unique attributes of the product</li><li style="font-size: 14px;">The size you would like to purchase and your location</li></ul><h2 id="for-nine-west-concession-stores">For NINE WEST Concession Stores</h2>NINE WEST Customer Service does not have real-time visibility into NINE WEST Concession Store inventory and stock availability at this time.For stock availability at NINE WEST Concession Stores including David Jones and MYER, please <a href="https://www.ninewest.com.au/stores" rel="noopener noreferrer" target="_blank">contact the Concession Store directly</a>.&#xA0;

I'm looking for a product - Where can I find it?

SHOES

NEW IN

GIFT CARD

SALE

ACCESSORIES

Nine West

Product Questions

Do I need to register with NINE WEST before I can order online?

How do I shop at NINE WEST Online?

What payment options are available at NINE WEST Online?

How can I update my NINE WEST Online account details?

Are products reserved when adding them to my Bag?

Why have I received a fraud verification email?

Can I change / cancel my order?

Was my order successfully processed?

Do you offer Click and Collect?

Can I order from outside of Australia and New Zealand?

I didn't receive my online order confirmation email?

Shopping Online

My order was damaged in transit, how can I resolve this?

Return Options and How to Return

Return a Faulty Product

Return an Outlet Product Purchase

Return an Online Afterpay, Openpay & Zip Purchase

Return an Online PayPal Purchase

Return an Online Credit Card or Gift Card Purchase

Can I return products from multiple Online orders in one return?

Product Returns

Returning a NINE WEST product purchased at MYER

Returning a NINE WEST product purchased at David Jones

I've lost my store receipt - Can I get a copy?

How can I use a Store Credit Voucher at NINE WEST Online?

Shop In-Store

Promotion Terms

Afflilates

Marketing, PR, blogger and influencer enquiries

I've forgotten my NINE WEST online password

Who do I contact if I have technical issues with NINE WEST Online?

My order is a gift, can I have a gift receipt included?

What is the phone number for NINE WEST?

General

Order not processed but my Gift Card balance reduced

Gift Cards

Issues redeeming my gift card

What can I do if my Gift Card has expired?

How do I replace a lost Gift Card?

How do I check the balance of my Gift Card?

Shipping to New Zealand

My delivery is delayed, how can I resolve this?

How can I track my order?

Where is my order?

I am missing part of my order

Shipping & Delivery