Return Options and How to ReturnUpdated a year ago
Return Options
Your original receipt is required as proof of purchase. We offer the below return options depending on the item you are returning:
- FULL PRICE ITEMS: Items purchased at full price (no promotions / discounts applied) are eligible for exchange, gift card or refund to the amount equal to the purchase price of the returned item/s.
- PROMOTION ITEMS: Items purchased with a promotion (e.g 20% off full price pumps) can be returned to one of our stores for an exchange or gift card to the amount equal to the purchase price of the returned items. No refunds will be given.
- SALE ITEMS: Items purchased at clearance markdown price online can be returned to one of our stores for an exchange or gift card to the amount equal to the purchase price of the returned items. No refunds will be given.
- OUTLET ITEMS: Items purchased at clearance markdown price online can be returned to one of our stores for an exchange or gift card to the amount equal to the purchase price of the returned items. No refunds will be given.
- FAULTY ITEMS: If you feel your item is faulty please contact Customer Service to discuss your options.
- ZIP & AFTERPAY PURCHASES: Online purchases paid with ZIP & AFTERPAY can only be returned to our ONLINE RETURNS store for a refund only. ZIP & AFTERPAY orders are not eligible for an in store exchange or refund.
How To Return
NINE WEST Concept Stores
Please return your Concept Store purchase to your nearest Concept Store. You can find your nearest Concept Store at: NINE WEST Store Locator.
NINE WEST Outlet Stores
Please return your Outlet Store purchase to your nearest Outlet Store.
You can find your nearest Outlet Store at: NINE WEST Store Locator.
NINE WEST Online Australian Purchases (AU)
Option 1 - Return by Post
- To return your NINE WEST Online purchase for inspection please Submit A Request and follow the instructions.
Option 2 - Return to an Australian Concept Store or Outlet Store (excluding Afterpay, Zip and Openpay purchases)
You can return your NINE WEST Online purchase for inspection at a:
- NINE WEST Concept Store in Australia (Full Price and Markdown products); or
- NINE WEST Outlet Store in Australia (Sale and Outlet products only).
NINE WEST Online New Zealand Purchases (NZ)
Option 1 - Return by Post
- To return your NINE WEST Online NZ purchase for inspection please Submit A Request and follow the instructions.
NINE WEST David Jones Concession Stores (AU)
Please see: Return a David Jones Concession Store Purchase.
NINE WEST MYER Concession Stores (AU)
Please see: Return a MYER Concession Store Purchase.
Need help?
If you experience any issue returning a product, please submit an enquiry to Customer Service for assistance.
[1] Australia Post advises that customers using the Return@Post feature (that is, printing their Returns Label at the Post Office) may experience delays of up to three (3) hours between printing their Returns Label and Australia Post being able to accept this return over the counter. We strongly recommend that customers print their Returns Label at home, work or another Post Office location at this time.