Return an Online PayPal PurchaseUpdated a year ago

Understanding our Returns Policy

In addition to your statutory rights, the NINE WEST Returns Policy sets out how you can return your purchase from a NINE WEST Concept Store, NINE WEST Outlet Store or NINE WEST Online because you:

1. changed your mind; or
2. purchased an incorrect size and the product doesn't fit.

You can return your purchase under the NINE WEST Returns Policy if:

1. Time: You return the product within 30 days of online delivery;
2. Product: You return the product in its original condition, unworn and in the box you received it in.
3. Proof: You supply the online order confirmation email as proof of purchase; and
4. Return Option: You select an available Return Option for your purchase.

NINE WEST items purchased at a Myer store can only be returned within a Myer store and are subject to the returns policy of the department store.

NINE WEST items purchased at a David Jones store can only be returned within a David Jones store and are subject to the returns policy of the department store.