- Time: You return the product within 30 days of online delivery;
- Product: You return the product in its original condition, unworn and in the box you received it in.
- Proof: You supply the online order confirmation email as proof of purchase; and
- Return Option: You select an available Return Option for your purchase.
Return an Online Credit Card or Gift Card PurchaseUpdated a year ago
Understanding our Returns Policy
In addition to your statutory rights, the NINE WEST Returns Policy sets out how you can return your purchase from a NINE WEST Concept Store, NINE WEST Outlet Store or NINE WEST Online (for purchases from department stores- Myer and David Jones, please visit their website for their terms and conditions) because you:
- changed your mind; or
- Purchased an incorrect size and the product doesn't fit.
You can return your purchase under the NINE WEST Returns Policy if:
Do I have a Full Price, Sale or Outlet Product?
- Full Price products are identified by their advertisement in all non-promotional, Sale and Outlet items at NINE WEST Online.
- Promotion items are full price products purchased during promotional events (such as a time-limited storewide discount event).
- Sale and Outlet products are identified by their advertisement in the "Sale" or "Outlet" categories on NINE WEST Online.
Return Options for NINE WEST Online Australian Purchases (AU)
Option 1 - Return by Post to the Online Returns Warehouse
This Return Option is available for all products purchased from NINE WEST Online.
- Please return your NINE WEST Online purchase by following the instructions and completing the Submit A Request.
- You can also conveniently purchase and print an Australia Post Returns Label here.
- Our Online Returns Warehouse will process your return within two (2) business days of receipt. You will be contacted via email when your return has been processed.
Option 2 - Return to a Concept Store
This Return Option is available for Full Price, Promotional, Sale and Outlet items purchased online (excluding Afterpay, Openpay and Zip purchases. Please visit here for the return options if on these payments).
- FULL PRICE ITEMS: Items purchased at full price (no promotions / discounts applied) are eligible for exchange, gift card or refund to the amount equal to the purchase price of the returned item/s.
- PROMOTION ITEMS: Items purchased with a promotion (e.g 20% off full price pumps) can be returned to one of our stores for an exchange or gift card to the amount equal to the purchase price of the returned items. No refunds will be given.
- SALE ITEMS: Items purchased at clearance markdown price online can be returned to one of our stores for an exchange or gift card to the amount equal to the purchase price of the returned items. No refunds will be given.
- OUTLET ITEMS: Items purchased at clearance markdown price online can be returned to one of our stores for an exchange or gift card to the amount equal to the purchase price of the returned items. No refunds will be given.
Find your local NINE WEST store here.
Option 3 - Return to a NINE WEST Outlet Store
This Return Option is only available for Outlet products purchased from NINE WEST Online (excluding Afterpay and Zip. Please visit here for the return options if on these payments)
You can return to any Outlet items to any NINE WEST Outlet stores in Australia. Outlet items are eligible for exchange or gift card to the amount equal to the purchase price of the returned item/s. No refunds will be given.
Find your local NINE WEST store here.
Return Options for NINE WEST Online New Zealand Purchases (NZ)
Return by Post to NINE WEST Online Returns Warehouse
This Return Option is available for Full Price, Sale, Outlet products purchased from NINE WEST Online.
- Please return your NINE WEST Online purchase by following the instructions and completing the Submit A Request link.