Return an Online Afterpay or Zip PurchaseUpdated 11 days ago
About Afterpay, Openpay and Zip Returns
In accordance with the NINE WEST Returns Policy, NINE WEST Online purchases paid with Afterpay and Zip can only be returned to the NINE WEST Online Returns Warehouse.
It is not possible to return an Afterpay or Zip purchase in-store for a refund at this time.
Return Options and How to Return
Australia - Return by Post
- Please return your NINE WEST Online purchase by following the instructions and completing the Submit A Request.
- You can also conveniently purchase and print an Australia Post Returns Label here.
- Our Online Returns Warehouse will process your return within two (2) business days of receipt. When your return is processed, we will send you an email to confirm it has been processed.
If you have any questions about your Afterpay account or payment schedule, please contact Afterpay directly via the Afterpay Help Website.
If you have any questions about your Zip account or payment schedule, please contact Zip directly via the Zip Help Website.
If you experience any issue returning a NINE WEST Online purchase, please submit an enquiry to NINE WEST Customer Service for assistance.
[1] Australia Post advises that customers using the Return@Post feature (that is, printing their Returns Label at the Post Office) may experience delays of up to three (3) hours between printing their Returns Label and Australia Post being able to accept this return over the counter. We strongly recommend that customers print their Returns Label at home, work or another Post Office location at this time.
Have more questions? Submit a request